All items can be replaced or refunded, within the period of guarantee, except in Contracts for items produced under specific instructions of the User. Personalized items or items that can deteriorate or extend the validity deadline.
The replacement of the items or request for refund should be made within a period of 30 days after the date of delivery.
The process of refunding is simple although may vary according with its location in this case the user should contact Things by email to firstname.lastname@example.org or mail directed to Sell by Click – Comercio Electrónico, Unipessoal, Lda - Apartado 8023, 4109-601 Porto, Portugal
Things to Offer doesn’t accept any type of discards where the item is sent back with postal bills to pay or against refunding. There is however the compromise to refund the User, within a maximum period of 15 days after the date of discard.
All items returned by the User, must show the same level of preservation as in the moment when they were shipped and later received by the User. In other words, the items must not show anomalies and should be returned inside the same package in which they were packed originally.
In the case of a replacement, if the new article costs more than the returned one then User will have to pay the extra part in the moment of the new order.
In the case of a request for a refund for an article bought with a low price due to some special offer, Things to Offer will refund the value paid by the User.
All items have associated a contractual guarantee as well the legal guarantee.
The legal guarantee also concerns matters of problems related with packaging, assembly instructions or installation, as long as the installation is done following all assembly instructions quite thoroughly.
All articles shipped for free, under the form of bonus will not be refunded